Welcome to HorsePlaques.com (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and the purchase of custom plaques (“products”) offered by Equine Services LLC. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. Order Acceptance and Confirmation:
- Placing an order on our website constitutes an offer to purchase the selected product(s).
- We reserve the right to accept or decline any order at our sole discretion.
- Upon receipt of your order, we will send you an email confirming the details of your order. This email does not constitute acceptance of your order, but rather a confirmation that we have received it.
2. Customization:
- Our plaques are custom-made to your specifications. It is your responsibility to provide accurate customization details, including text, images, and design choices.
- We are not liable for any errors or omissions in the information provided by you for customization.
3. Pricing and Payment:
- Prices for our products are listed on our website and are subject to change without notice.
- All payments are processed securely through our authorized payment gateway.
- You agree to pay the total amount specified at the time of order placement, including any applicable taxes and shipping fees.
4. Shipping and Delivery:
- We offer shipping options with estimated delivery times, which may vary based on your location and chosen shipping method.
- We are not responsible for any delays or damages that occur during shipping and delivery.
- You are responsible for providing accurate shipping information. Any additional charges due to incorrect or incomplete addresses are your responsibility.
5. Returns and Refunds:
- Due to the custom nature of our products, we do not accept returns or offer refunds unless the product is defective or damaged upon receipt.
- If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange for a replacement.
6. Intellectual Property:
- All designs, logos, and content on our website are the property of Equine Services LLC and are protected by intellectual property laws.
- You may not use, reproduce, or distribute our intellectual property without our explicit permission.
7. Limitation of Liability:
- In no event shall Equine Services LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our products or website.
8. Privacy:
- Your personal and payment information is handled in accordance with our Privacy Policy, which is available on our website.
9. Governing Law:
- These Terms and Conditions shall be governed by and construed in accordance with the laws of California, without regard to its conflict of laws principles.
10. Changes to Terms and Conditions:
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
By placing an order with Equine Services LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please contact us at info@horseplaques.com.